Contact Us
By Mail
General Correspondence and Forms
Aspire Servicing Center
P.O. Box 659705
West Des Moines, IA 50265-0970
Payments for Aspire Servicing Center Accounts
Aspire Servicing Center
P.O. Box 659701
West Des Moines, IA 50265-0970
Download the Aspire Servicing Center app to make payments from your mobile device.
Apple Android
Payments for Accounts Transferred from Higher Education Servicing Corporation or
Rehabilitated Loans Purchased by First Convenience Bank
Aspire Servicing Center
P.O. Box 65900
West Des Moines, IA 50265-0970
By Phone
| Customer Service |
Private Loan
Application Assistance |
Technical Support |
(800) 243-7552
(515) 243-5626 |
(800) 542-6005 |
(888) 584-0016 |
| 8 a.m.–6 p.m. Mon.–Fri. |
8 a.m.–4:30 p.m. Mon.–Fri. |
8 a.m.–4:30 p.m. Mon.–Fri. |
Aspire Servicing Center is committed to providing services for individuals with disabilities. If you need assistance or need documents in an alternative format, let us know. To reach us by TTY/TDD, please leave a message at (855) 475-4889 and we will return your call.
All times are Central time.
By Fax
Send faxes to (515) 471-3983. Note: Please watch for a "success" message. If a send fails, resend your fax to ensure receipt.
By Email
To protect your privacy, Aspire Servicing Center does not provide account-specific information via unsecure email.
Credit Dispute Resolution
If you have concerns with how your student loan account is reflected on your credit report, you may file a credit dispute directly with us for student loans we service.
Student Loan Advocate
We also offer a student loan advocate to help resolve issues related to your account that are not resolved by our customer service representatives or a credit dispute.
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