Contact Us
By Mail
General Correspondence and Forms
Aspire Servicing Center
P.O. Box 659705
West Des Moines, IA 50265-0970
Payments
Aspire Servicing Center
P.O. Box 659701
West Des Moines, IA 50265-0970
By Phone
| Customer Service |
Private Loan
Application Assistance |
Technical Support |
(800) 243-7552
(515) 243-5626 |
(800) 542-6005 |
(888) 584-0016 |
8 a.m.–7 p.m. Mon.–Thurs.
8 a.m.–5 p.m. Fri. |
8 a.m.–6 p.m. Mon.–Fri. |
8 a.m.–7 p.m. Mon.–Thurs.
8 a.m.–5 p.m. Fri. |
All times are Central time.
By Fax
Send faxes to (515) 471-3983. Note: Please watch for a "success" message. If a send fails, resend your fax to ensure receipt.
By Email
To protect your privacy, Aspire Servicing Center does not provide account-specific information via unsecure email.
In Person
Office Location
6775 Vista Drive
West Des Moines, IA 50266-9305
8 a.m. – 4:30 p.m. Mon. – Fri.
Credit Dispute Resolution
If you have concerns with how your student loan account is reflected on your credit report, you may file a credit dispute directly with us for student loans we service.
Student Loan Advocate
We also offer a student loan advocate to help resolve issues related to your account that are not resolved by our customer service representatives or a credit dispute.
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