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Aspire Servicing Center

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Frequently Asked Questions

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Notice: Our call center office hours are changing. Effective Monday, Dec. 14, 2020, our call center will be open from 8 a.m. to 6 p.m. (Central time) Monday through Friday.

Contact Us

By Mail

General Correspondence and Forms
Aspire Servicing Center
P.O. Box 659705
West Des Moines, IA 50265-0970

Aspire Servicing Center
P.O. Box 659701
West Des Moines, IA 50265-0970

By Phone

Customer Service Private Loan
Application Assistance
Technical Support
(800) 243-7552
(515) 243-5626
(800) 542-6005 (888) 584-0016
8 a.m.–7 p.m. Mon.–Thurs.
8 a.m.–5 p.m. Fri.
8 a.m.–4:30 p.m. Mon.–Fri. 8 a.m.–7 p.m. Mon.–Thurs.
8 a.m.–5 p.m. Fri.

All times are Central time.

By Fax

Send faxes to (515) 471-3983. Note: Please watch for a "success" message. If a send fails, resend your fax to ensure receipt.

By Email

To protect your privacy, Aspire Servicing Center does not provide account-specific information via unsecure email.

General Questions Technical Support
Email general questions that do not contain personal or account information. Request password or login assistance.
Send a general email. Request assistance.

In Person

Office Location
6775 Vista Drive
West Des Moines, IA 50266-9305
8 a.m. – 4:30 p.m. Mon. – Fri.

Credit Dispute Resolution

If you have concerns with how your student loan account is reflected on your credit report, you may file a credit dispute directly with us for student loans we service.

Student Loan Advocate

We also offer a student loan advocate to help resolve issues related to your account that are not resolved by our customer service representatives or a credit dispute.

Privacy Terms of Use Identity Theft and Online Fraud
6775 Vista Drive, West Des Moines, IA 50266-9305
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NMLS ID: 1006118, NMLS Consumer Access: http://nmlsconsumeraccess.org
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