Contact Us

We are ready to assist you.

  • Mail

    Aspire Servicing Center
    P.O. Box 659701
    West Des Moines, IA 50265-0970

  • Phone

    Toll-free: (800) 243-7552

  • Mobile App

    Download the Aspire Servicing Center app to make payments from your mobile device.

    Apple    Android

  • Online Payments and Auto-Debit Payments

    See other ways to pay.

  • General Questions

    Ask a general question or request assistance or documents. To protect your privacy, we are not able to send specific account information in an email response.

    Send a general email for questions that do not contain personal or account information.

  • Technical Support

    Use this form to receive assistance with your password or login issues.

    Send an email to technical support for login assistance or request password.

  • Mail

    Aspire Servicing Center
    P.O. Box 659705
    West Des Moines, IA 50265-0970

  • Electronic Submission

    Save time and money by submitting paperwork electronically.

  • Fax

    Please watch for a "success" message. If a send fails, resend your fax to ensure receipt.

    Fax Number: (515) 471-3983

All hours are Central time Monday–Friday. Our offices are closed for certain holidays.

  • Customer Service

    Toll-free: (800) 243-7552

    Office Hours: 8 AM–6 PM (Central time)

  • Default Resolution

    Toll-free: (888) 260-3794

    Office Hours: 8 AM–5 PM (Central time)

  • Private Loan Application Assistance

    Toll-free: (800) 542-6005

    Office Hours: 8 AM–6 PM (Central time) Monday

    Office Hours: 8 AM–4:30 PM (Central time) Tuesday–Friday

  • Technical Support

    Toll-free: (888) 584-0016

    Office Hours: 8 AM–6 PM (Central time)