Accessibility Statement for Aspire Servicing Center
Aspire Resources Inc., a wholly owned subsidiary of Iowa Student Loan Liquidity Corporation and d/b/a Aspire Servicing Center, is committed to ensuring accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
Contact Us
If you need assistance with completing loan forms, making payments, scheduling interpreter services or if you need documents in an alternative format, you may send a secure message.
To reach us by TTY/TDD, please leave a message at (855) 475-4889, and we will return your call. You may also dial 7-1-1 to be connected with a relay service provider, and a communications assistant will help you connect with us.
For assistance with account information, please call (800) 243-7552 or our secure form to email us.
Feedback
We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers on our website:
We try to respond to your feedback within five business days
Measures to support accessibility
We take the following measures to ensure accessibility of our website:
- Employ formal accessibility quality assurance methods.
Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. We are partially conformant with WCAG 2.0 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Known Accessibility Issues
We are currently working to fix the following issues (as of December 2021):
- We are reviewing all externally linked documents such as PDF (Portable Document Format), PPT (PowerPoint), DOC (Word) and DOCX (Word) and working to make compliant.
Technical specifications
Accessibility of our website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- WAI-ARIA
- CSS
- JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
Assessment approach
We assessed the accessibility of our website by the following approach:
Supported Browsers
For the best experience, we support the most current version of the following browsers: Chrome, Edge, Safari and Firefox. We recommend using those browsers on devices running publisher-supported versions of IOS, Android, Windows and Macintosh OS. We further recommend trying different browsers with the assistive technology of your choice to determine which combination works best for you.
