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Higher Education ServicingCorporation and First Convenience Bank Transferred Accounts
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Income-Based RepaymentInstructions (PDF) and Request (PDF)
Economic Hardship Deferment (PDF)
General Forbearance (PDF)
In-School Deferment (PDF)
Auto-Debit (PDF)
Unemployment Deferment (PDF)
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Access for Borrowers Transferred from Higher Education Servicing Corporation or Loans Purchased by First Convenience Bank
If your account was recently transferred from Higher Education Servicing Corporation or your rehabilitated loan was purchased by First Convenience Bank after Dec. 31, 2020, log in here or use the Transferred Accounts links to the left to create an account, make a payment, submit documents or go paperless.
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Call (800) 243-7552 to speak with a customer service representative who can assist you with any questions you may have. Beginning Monday, Dec. 14, 2020, our call center is open 8 a.m. to 6 p.m. (Central time) Monday through Friday.