Assistance Is Available
Updates: COVID-19 forbearance is available on many private and federal loans we service through March 31, 2023. A completed and signed request form (PDF) is now required to request assistance. Not all loans may be eligible for COVID-19 assistance.
How to Request Assistance
To request or extend a disaster forbearance on your federal or private loans, complete and submit a COVID-19 National Disaster Forbearance Request form (PDF). If your loans are eligible, assistance will be processed through March 31, 2023, unless you indicate an earlier date on the form.
If you have past-due payments, an administrative forbearance may also be applied to postpone those payments. Please check your online account or watch your mail for notice of this assistance. You may contact us to request that we remove any assistance on your account if you do not want it.
Note: During the disaster forbearance, interest continues to accrue, but it does not capitalize or become added to your principal balance at the end of the forbearance period. If additional assistance is used to postpone past-due payments, unpaid interest that accrues during that assistance period may capitalize. The waiver of interest announced by the federal government applies only to federal loans it owns. We service only loans that are not federally held, including Federal Family Education Loan Program and private loans, and these loans do not qualify for the interest waiver.
Additional Assistance Options
If you can, we encourage you to continue payments. However, if you can't make payments, other assistance options besides the disaster forbearance may be an option. You may be eligible for:
Not sure what type of loan you have? Sign in to your online account.
Office Closed to Visitors
Our office is closed to visitors. You may use our drop-off box located next to our main entrance if you typically make payments or need to drop off paperwork in person. If you need to make a time-sensitive payment, you may pay at any time by calling (800) 243-7552 or paying online.