Payments

See how payments affect your balance and choose the payment method that suits you.

Make a Payment

We accept payments for your student loan account through any of the following means:

• Online payments (made by 10:59 p.m. Central time, or 3:29 p.m. Central time for former HESC accounts, on a business day to be effective that day)
• Auto-debit
• Mail
• Phone (made by 10:59 p.m. Central time to be effective that day, or 3:29 p.m. Central time on a business day for former HESC accounts to be effective that day)

Business days do not include weekends.

Online Payments

Simply log in to your account to make a payment online.

What to Know

• We cannot accept credit card payments. Payments can be made from a checking or savings account associated with a U.S. financial institution.
• You can download our mobile app to make payments from any device. Search for Aspire Servicing Center in the app store.

Auto-Debit

Set up automatic payments from a checking or savings account to ensure payments are made on time.

What to Know

• Log in to your online account or submit a completed Auto-Debit Payment Authorization Form (PDF) to get started.
• Make payments by another method until you are notified that auto-debit has been set up.
• Payments due on a holiday or weekend will be withdrawn from your checking or savings account the following business day but applied to your account on the due date.
• Auto-debit will be deactivated if three payments are returned for insufficient funds within a 24-month period.
• Notify us at least three business days before your next due date to make any changes.

Mail

Mail your payment and payment stub to:

What to Know

• Include your account number on your check or money order.

Phone

Call us at (800) 243-7552 or (515) 243-5626 to pay through our automated payment service.

What to Know

• We cannot accept credit card payments. Payments can be made from a checking or savings account associated with a U.S. financial institution.
• You may use a debit card with a PULSE, STAR or NYCE logo if your bank participates in an ATM bill pay service.

Payment Information

You may prepay all or part of your loan at any time without penalty. The amount you pay each time will affect your balance.

Payoff Amount

When you're ready to pay your loan in full, contact us or check your online account for an accurate payoff amount for the day you anticipate the payment to be received. A loan payoff amount is generally different from the outstanding principal balance due to daily interest accrual.

Daily Interest

Interest accrues every day on a student loan's principal balance. The amount of interest is calculated using a simple interest formula. See an example.

You are billed for any unpaid, or outstanding, interest as of the date your payment is due. Outstanding interest may capitalize, or be added to your principal balance, at certain times according to the terms of your loan.

Payment Allocation

Payments are used to pay late fees and outstanding interest, with the remainder allocated proportionately to all loans in your account, unless they are received with a billing statement that lists only some of your loans or you choose to have payments allocated differently. Allocate your payments differently by logging in to your online account or submitting a completed Future Payment Allocation Form (PDF).

See answers to common questions about payment allocation.

Billing

Bills are created approximately 20 days before your due date. See a sample bill (PDF).

Sign up to receive your bills and other account communications electronically! Log in and then select Paperless Enrollment in the Account Profile section.